Every deposit is made to the Jadenex reserve address recorded against your account. Every withdrawal is paid from a separate float address. The two flows are kept apart so that each direction has its own record and its own controls.
Your account profile shows the reserve address for each asset together with the deposit reference that must be quoted on every transfer.
Open the deposit section of your account and select the asset. The reserve address and the network are displayed together with your deposit reference.
Send from a wallet or bank account in your own name. Transfers from third parties are returned to source.
A digital asset deposit is credited after the required number of network confirmations. A bank transfer is credited after the funds settle.
The deposit appears in your transaction history with a reference and is available for trading immediately after credit.
Withdrawals are released from the float address after a security review. The float address holds only the balance required to meet withdrawal demand.
Every withdrawal destination must be added to the allow list on your account. A new destination is held for twenty four hours before a withdrawal to it can be released.
Two factor authentication is required on every withdrawal instruction. A withdrawal instruction cannot be given by email or by telephone.
Instructions are screened before release. Where a source of funds enquiry or a sanctions screening result requires review, the instruction is held and you are notified.
| Method | Deposit | Withdrawal | Timing |
|---|---|---|---|
| Bank transfer in EUR, GBP and USD | Yes | Yes | One to three business days |
| Debit card in the account holder name | Yes | No | Immediate |
| USDT on Ethereum and on Tron | Yes | Yes | After network confirmation |
| Bitcoin | Yes | Yes | After network confirmation |
| Ethereum | Yes | Yes | After network confirmation |
| Solana | Yes | Yes | After network confirmation |
| XRP | Yes | Yes | After network confirmation |
| Transfer to and from the Jadenex Card | Yes | Yes | Immediate |
Fees for each method are published in the fee schedule. Where a bank deducts a charge from an incoming transfer, the amount credited is the amount received.